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Category Archives: "Inmate Communication"

Securus Technologies – Humbled With Its Nomination For Stevie Awards For Best Customer Service Training Team

Posted on 3 April, 2017  in Communication App, Inmate Communication

Securus Technologies has secured the nomination in the Stevie Awards for having the best customer service training team. The firm, which is the leading provider in the technology segment for corrections, law enforcement, public sector, monitoring, surveillance, security and public safety space, is highly delightful and excited about the nomination. The management at Securus Technologies feels that it is a matter of pride for the company to beat over 2,300 participants from across the globe to be named one of the finalists.


The final winner would be named after weighing the top three finalists on various parameters, and a total of 77 judges from across the globe would give their verdict through which the final winner would be announced. It would help ensure the final decision is non-biased and well-balanced. Securus Technologies is in the business of providing technology products and services for many years and has a customer base of over a million. It provides services to over 3,450 law enforcement, public and correctional agencies, and has a track record of providing excellent customer service to its clients.


The Vice President of Securus Technologies, Mr. Danny de Hoyos, said that he and the entire staff members at Securus Technologies are humbled by the achievement and are hopeful of winning the award. He went on to add that the company from the beginning has focused on empathy for its customers and worked hard to develop products and services that alleviate stress for them. The product line of Securus Technologies serves over 120,000 inmates and helps them stay in touch with their friends, family and the outside world.


Securus Technologies believes in innovation and building products that help serves both the inmates as well as the law enforcement agencies in an efficient manner. The company continues to innovate and build new products and services, and one of the latest additions is the video visitation service that it launched recently.



Securus Technologies Challenges its Main Competitor

Posted on 8 February, 2017  in Communication App, Inmate Communication

Securus Technologies is one of the leading providers of criminal and civil justice technology solutions to monitoring, investigation and correctional centers in the United States. The successful company is headquartered in Dallas, Texas, and it has changed the lives of inmates in the country.


Just recently, the technology company announced that it will be offering a challenge to one of its main competitors, known as Global Tel. According to a statement from Securus Technologies, the two institutions will have an independent technology judge who will determine the company that has to be best and largest product set, the most capital, the most modern and sophisticated telephone calling service, expense efficient platform and the best customer care service.


The current chief executive officer of Securus Technologies, Richard Smith, says that Global Tel has always tried to spin facts, claiming that their customer care service and technology are comparable to what his company offers. Richard says that these allegations have led him to invite an independent judge who will carefully evaluate the product sets from both companies, their calling platforms and the customer care service models. Richard says that it is not fair to compare GTL and Securus Technologies. This is because Securus Technologies has invested a lot in the industry for the last four years.


The financial reports from Securus Technologies indicate that the organization has spent more than seven million dollars in the business. Most of this money has been used in the acquisition of new companies, product development, and technologies. The company has also built a modern and state of the art technology center too. On the other hand, GTL has invested very little in its business. Securus Technologies used most of the technology products used by GTL in the past, and this means that they are outdated. Comparing these services to what is currently offered by Richard and his team is unfair.




The Holiday Season Using Securus

Posted on 22 December, 2016  in Communication App, Inmate Communication

For anyone who has ever had a loved one in the prison system, they know how hard it can be to keep in contact with them on a regular basis. One of the most difficult times of the year to keep in touch with your loved one is during the holiday season because you would otherwise be spending a lot of money and time on other things and may not necessarily have the means to be able to go and see your loved one face to face.


This is why there is an amazing system known as Securus that is out on the market right now and has truly changed the lives for many people. This is a system that you can truly count on and know that it is going to provide you with good quality video visitation that you can make use of any time of the day. Using Securus with something that I did when one of my good friends went to prison himself and it allowed us to have a much deeper connection than I ever thought it would be possible with him being behind bars.


Another wonderful benefit to using this amazing system is that it is cost-effective and does not have to cost you an arm and a leg just to be able to utilize it each and every day. A lot of people are finding that it is actually cheaper to use Securus than it is for them to make those long and costly trips to the prison just to be able to see their loved ones. This is definitely something you are going to want to consider for yourself during the holiday season when you would otherwise be spending a lot of time with your loved one when they simply cannot be there any longer with you.


This is definitely something you will find to be very beneficial in your own life and it’s something that you can feel confident using because of all of the security measures that have been put into place. There has never been a better time for you to feel confident in this option then right now and it is why so many people have been using Securus for quite some time with great success and it is something I continually recommend because I feel I can help a lot of people out there to keep in better touch with their friends and loved ones.


Sources :

Securus Technologies



The Better Business Bureau gives Securus accreditation

Posted on 2 November, 2016  in Inmate Communication

It is almost impossible to mention the world of ICT and the countries correctional facilities without the name Securus coming up. The company, which has been operational since 2011, offers the best solutions in public safety, investigations, monitoring and corrections. The company received recognition from the better business bureau for their excellent service delivery. The leadership at the company announced that they had received a rating of A+ from the Bureau.

The senior vice president in charge of operations at Securus said that he had worked very hard with the business bureau to see that they did not only receive the top ratings, but also get the right formal accreditation written down in paper. The rating, which is offered only when the recipient is willing to go under scrutiny, means that there are certain standards that Securus has reached as per the rating by BBB. These include:

  • They have been able to build trust with their partners and have a positive track record
  • They have been advertising honestly and adhering to the industry selling standards
  • They are transparent and that they honor the promises that they make to partners and business associates.
  • They are responsive and they know how to safeguard the privacy of all the people that have entrusted them with sensitive information.

The leader continued to say that getting this accreditation shows that the company has been vetted and has been proven to be the market leader and provider of these solutions. They stated that all the 1,300 associates that they work with nationwide also meet the said standards.

The CEO of Securus, Richard Smith stated that he was glad that his company had received accreditation. He went on to state that there are times when their competitors have made wild claims about offering better services, but the evidence clearly shows that they are ahead of the pack.



Securus Technologies Releases New Voice Recognition Technology

Posted on 21 September, 2016  in Inmate Communication

Securus Technologies, a top provider of civil and criminal justice technology strategies, just released a new system, JLG Technologies Investigator Pro 4.0, allowing for searchable voice capabilities. It gives officials that ability to choose a voice sample from either the inmates side or the other party side of a call and use the sample to search for other calls where the same voice occurs.

The new Investigator Pro helps law enforcement officials to uncover gang-related, and other problematic calls by identifying voices. The technology can also identify other inmates who may have called the same party. This brings a method to help law enforcement stop crime before it happens. It gives officials a way of determining what is happening both inside and outside their facilities.

Securus Technologies is a leading provider of technology strategies to civil and criminal justice systems around the country. Headquartered in Dallas, Texas, they have been in business since 1986. They maintain regional offices in Carrollton, Texas, Allen Texas and Atlanta, Georgia. They serve more than 3,450 public safety and law enforcement agencies. They provide services to over 1,200,000 inmates across the United States. The company provides emergency response, incident management monitoring, inmate information and monitoring services, biometric analysis and a number of other services